Daimler Truck AG logo

Technical Service

0 years

0 Lacs

chennai

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

service support processing reports communication updating reporting management analysis query troubleshooting coordination strategies flow marketing

Work Mode

On-site

Job Type

Part Time

Job Description

Tasks

Responsible for managing technical support and field failure information across South East Asia & Indonesia. This includes processing field failure reports, resolving technical queries, supporting field teams with day-to-day issues, and coordinating with markets on technical updates and product changes. Ensures timely communication, effective issue resolution, and supports service readiness for new product launches.

  • Field Failure Information Processing
    • Processing of Field Failure Information & Updating market with clear updates.
    • Reporting of Field Failure Information to Quality Management for Issue Resolution.
    • Identify trends and recurring issues for root cause analysis and resolution.
  • Field Query Resolution
    • Act as the first point of contact for field teams regarding technical issues.
    • Provide prompt and effective solutions to field queries.
    • Escalate unresolved or critical issues to relevant departments.
  • Technical Assistance
    • Addressing day-to-day technical support to field service teams.
    • Conduct troubleshooting sessions and provide guidance on complex issues.
    • Maintain a knowledge base of common problems and solutions.
  • Field Communication & Market Coordination:
    • Develop and implement strategies to enhance the quality and speed of field failure information flow to HQ.
    • Train field personnel on proper reporting tools and prepare guided trouble shooting on critical issues.
    • Coordinate the release of technical changes and updates to field teams.
    • Liaise with market teams to ensure alignment on technical updates and product changes.
    • Provide regular updates on field performance, technical issues, and resolutions.
    • Support service readiness at market for new product launches or updates.

    Job number:
    4562
    Publication period:
    12/12/2025 - 12/12/2025
    Location:
    Chennai
    Organization:
    Daimler India Commercial Vehicles Private Limited
    Job Category:
    Sales/Marketing/Communication
    Working hours:
    Full time
To Location: Chennai, Daimler India Commercial Vehicles India Private Limited

Contact

Raja S
Email: raja.s@daimlertruck.com

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