Technical Sales

About the Role:

Deal Desk Analyst

Key Responsibilities:

• Act as a steward of the order-to-cash process, ensuring adherence to sales policies, processes, and systems.
• Provide consultative support to Sales Representatives on deal desk processes via email, video conferencing, internal messaging tools, and CRM systems.
• Deliver operational and administrative support to Sales Representatives, ensuring timely handling of deal desk cases within defined SLAs.
• Monitor deal desk queues and manage escalations by prioritizing critical cases.
• Collaborate with Sales Representatives to gather required information for case resolution in line with company policies.
• Work across NAMER, EMEA, or APAC time zones as needed.
• Partner with cross-functional teams to address and resolve deal-related queries.
• Build and maintain strong relationships with Sales Teams, in-house Deal Desk Teams, and global cross-functional teams.
• Educate Sales Representatives on deal desk processes, best practices, and performance improvement measures.
• Assist in onboarding, day-to-day training, and problem-solving for other team members.

Preferred Qualifications:

• 2+ years experience in Enterprise SaaS/B2B industry, deal desk, quote-to-cash, sales operations, or contract management.
• Strong interpersonal skills with excellent written and verbal communication abilities.
• Proven ability to work effectively with multiple stakeholders and cross-functional teams.
• Strong business acumen, organizational skills, and attention to detail.
• Ability to adapt quickly in a dynamic and collaborative environment.
• Skilled at multitasking and managing a high volume of transactions, especially during month- and quarter-end periods.
• Proficiency with Google Workspace and Microsoft Office products.
• Understanding of quote-to-cash processes and sales lifecycle (preferred).
• Experience with CRM systems like Microsoft Dynamics 365, Salesforce, or Oracle (preferred).
• Customer-focused mindset and experience interacting with remote teams.

What We Offer:

• Competitive salary and performance incentives.
• Opportunity to work with a collaborative, high-performing team.
• Career growth and learning opportunities in a dynamic Saas Environment