Technical Program Manager - API Support

Location :

Job Type :

About Tracxn:

Tracxn is a leading market intelligence platform for private company data, serving Venture

Capitalists, Private Equity Firms, Investment Banks, and Corporates. With a strong global

footprint, Tracxn tracks over millions of companies across various sectors to provide deep

insights and help clients make data-driven decisions.

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

• API Proficiency

• Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
• Work with the product team to see if the client requirements can be solved

• Technical Sales Support

• Own the sales pipeline of clients interested in the API offering
• Work closely with the prospects to understand their needs and integration requirements
• Assist in crafting technical aspects of sales proposals and presentations

• Client Onboarding

• Assist clients in testing API integrations in a sandbox environment
• Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
• If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client

• Post-Integration Assistance

• Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
• Offer guidance on optimizing API usage and integrating new features or updates
• Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements:

• Bachelor's degree in Engineering with 4 to 8 years of work experience
• Good understanding of how to work with APIs
• Data transformation
• Prior experience in customer-centric roles is desirable

What we offer:

• Fixed work timings - 9 hrs x 5 days. Respect everyone's time. No taking your work home
• A meritocratic setup. Everyone explains the 'why' behind their decisions. No politics
• Candid culture. We encourage asking questions over making assumptions
• Managers willing to invest in your growth.