Technical Lead

Responsibilities

• Research, design, architect, and build highly reliable, available, and scalable solutions capable of handling millions of API calls across distributed systems.
• Lead the technical design and implementation of complex systems, applying advanced design patterns and architectural best practices.
• Adopt AI to deliver customer-facing, cost-effective solutions, improving Net Promoter Score (NPS).
• Own large technical deliverables and maintain end-to-end accountability for the functional services your team delivers.
• Drive the technical roadmap in collaboration with product and business teams, ensuring alignment with organizational goals.
• Break down ambiguous projects into actionable tasks and multiple sprints, providing accurate delivery estimates and clear technical direction.
• Lead by example—mentor, coach, and guide team members on structured problem-solving, development best practices, and career growth.
• Platformize components as libraries, utilities, and services to promote reuse and standardization across teams.
• Monitor operational metrics, establish SLAs for system performance, and proactively address reliability and scalability concerns.
• Coordinate incident response and lead root cause analysis for production issues, driving continuous improvement.
• Implement and enforce code quality standards, review processes, and technical documentation practices.
• Conceptualize and develop prototypes quickly to validate technical approaches and de-risk solutions.
• Collaborate across functions and teams to design and implement end-to-end solutions.
• Proactively identify and mitigate technical risks, limitations, and bottlenecks.