Technical Lead

• As a key contributor, you will analyze, design, and develop integrated software systems, translating customer requirements into actionable solutions.
• You will resolve complex technical issues through troubleshooting and collaborative problem-solving, while also guiding new team members in best practices. This role requires proficiency in Java and Python, with an emphasis on maintaining quality standards and participating in continuous improvement initiatives.
• You will play an essential part in product evolution by documenting changes and training support teams, all while fostering a cooperative environment that values diverse perspectives and effective communication.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Analyze and resolve customer trouble tickets involving hardware and software issues.
• Develop, test, and document software and hardware improvements based on customer requirements.
• Provide informal guidance and support to new team members on procedures and tasks.
• Plan technical requirements and create controlled production releases for software and hardware.
• Define and document hardware/software evolutions, ensuring adherence to change control processes.
• Apply quality standards and participate in process improvement initiatives.
• Retain technical knowledge on assigned products and deliver training to support teams.
• Contribute to the SW Care process, especially during emergency case handling for quick resolution.

Qualifications

Must-Have:

• Graduate or Masters in engineering with 1-4 years of relevant experience in Java, microservices and Python scripting.
• Experience in problem-solving skills, particularly in diagnosing complex issues.
• Experience in providing technical support and documentation.
• Ability to analyze customer needs and translate them into technical requirements.
• Experience in automated testing and quality assurance processes.

Nice-To-Have:

• Knowledge in Could or Kubernetes.
• Preferred to have exposure in telecom domain