Technical Lead

Job Description

Technical Lead Noida 2.5-5 Years INDIA Job Description (Posting). JD Attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification B-Tech No. of Positions 1 Skill (Primary) Tools and Standards-Support-MS Exchange Auto req ID 1573450BR