Technical Lead

Cognizant

8 - 12 years

6 - 8 Lacs

chennai

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

model consulting analytics design integration service support documentation analyze efficiency training reliability development technology communication certifications certification management

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

We are seeking a seasoned Technical Lead with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in CIMCII and Contact Center Advisory Services. This role involves working in a hybrid model with a focus on IT Consulting and Analytics. The position does not require travel and operates during day shifts.

Responsibilities

Lead the design and implementation of technical solutions using CIMCII to enhance contact center operations.
Oversee the integration of Contact Center Advisory Services to optimize customer interactions and improve service delivery.
Provide technical guidance and support to the team ensuring adherence to best practices and industry standards.
Collaborate with cross-functional teams to identify and address technical challenges in IT Consulting and Analytics.
Develop and maintain documentation for technical processes and solutions to ensure knowledge sharing and continuity.
Analyze system performance and recommend improvements to enhance efficiency and effectiveness.
Ensure the timely delivery of projects by coordinating with stakeholders and managing resources effectively.
Conduct regular assessments of technical solutions to ensure alignment with business goals and objectives.
Facilitate training sessions and workshops to enhance team skills and knowledge in relevant technologies.
Monitor industry trends and emerging technologies to keep the company at the forefront of innovation.
Implement quality assurance processes to ensure the reliability and accuracy of technical solutions.
Support the development of strategic plans for technology initiatives aligning them with company objectives.
Foster a culture of continuous improvement by encouraging feedback and implementing necessary changes.

Qualifications

Possess extensive experience in CIMCII and Contact Center Advisory Services demonstrating a strong technical acumen.
Have a background in IT Consulting and Analytics showcasing the ability to apply domain knowledge effectively.
Exhibit excellent problem-solving skills and the ability to work collaboratively in a hybrid work model.
Demonstrate strong communication skills essential for coordinating with diverse teams and stakeholders.
Show a commitment to staying updated with the latest industry trends and technological advancements.
Display a proactive approach to identifying and addressing technical challenges in a timely manner.

Certifications Required

CIMCII Certification Contact Center Management Certification

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