Technical Delivery Team Manager

Technical Delivery Manager

Job Title

Technical Delivery Manager

Job Location: PAN India (Jaipur, Pune and Hyderabad preferred)

Job Type: Full Time

Job Mode: Hybrid/Remote

Roles and Responsibilities:

• Takes charge of managing project delivery throughout its entire lifecycle.

• Acts as the primary point of contact for all project stakeholders.

• Develops and oversees the project plan, encompassing timelines, milestones, and budgets.

• Documents resource requirements, risks, project scope, and contingency plans.

• Collaborates with vendors, third parties, and clients to integrate solutions.

• Cultivates positive and productive relationships with customers to foster business growth.

• Analyzes and resolves delivery issues promptly.

• Supervises the daily activities of the delivery team, offering direction and guidance as necessary.

• Allocates tasks to resources for delivery requirements to ensure timely and accurate deliveries.

• Evaluate team members' performance and identify training needs.

• Acts as the primary contact for customer inquiries and concerns.

• Develops process improvements to enhance cost-effectiveness and time savings.

• Makes critical business decisions to meet customer expectations.

• Reports delivery status to customers and generates necessary delivery documentation.

• Supports the sales team, clients, and contractors, contributing to overall business growth and revenue development.

• Manages existing customer base, focusing on retention and expanding business.

• Assumes ownership of critical incidents, coordinating with resolution parties and facilitating effective communication among stakeholders for post-incident reviews.

• Provides accurate and regular reports to management on service delivery performance.

• Cultivates strong relationships with teams and stakeholders to facilitate effective dialogue exchange between departments.

• Develop strategies for account growth, both in terms of revenue and headcount.

• Possesses experience in margin improvement planning.

• Conduct revenue forecasting and realization planning.

• Leads large, cross-functional teams of more than 30 resources.