Technical Customer Support

We are looking for a Technical Customer Support with 1 to 2 years of experience to join our team at Shifttocloud Software. The ideal candidate should have strong communication skills, a passion for problem-solving, and the ability to assist customers with technical queries and product-related issues. This is a full-time on-site position.

Responsibilities:

• Handle customer queries via email, chat, or calls in a professional and timely manner.
• Diagnose and troubleshoot technical issues related to software installation, configuration, or usage.
• Escalate unresolved issues to the appropriate technical team and follow up until resolution.
• Maintain accurate records of customer interactions and issues using ticketing tools.
• Collaborate with the development and QA teams to identify and report software bugs.
• Guide users through step-by-step solutions and provide remote assistance when required.
• Ensure high levels of customer satisfaction through quality support and communication.

Requirements:

• Any qualification (Graduates preferred; technical background is a plus).
• 1–2 years of experience in technical support, customer service, or IT helpdesk roles.
• Strong verbal and written communication skills in English.
• Good understanding of basic computer operations, networking, and software troubleshooting.
• Ability to work efficiently in shift-based environments.
• Strong customer focus, patience, and problem-solving skills.
• Willingness to relocate to Bangalore (On-site role only).
• Quick learner with the ability to adapt to new technologies and tools.

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• Technical customer support : 1 year (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person