Technical Content Writer/Manager

Netenrich boosts the effectiveness of organizations’ security and digital operations so they can avoid disruption and manage risk. Resolution Intelligence Cloud^TM is our native-cloud data analytics platform for enterprises and services providers that need highly scalable, multitenant security operations and/or digital operations management. Resolution Intelligence Cloud transforms security and operations data into intelligence that organizations can act on before critical issues occur. More than 3,000 customers and managed service providers rely on Netenrich to deliver secure operations at scale.

Job role/Title: Technical Content Writer/Manager

Exp: 7+ Yrs

Responsibilities:

1. Documentation Creation:

   Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences.

Ensure that your team delivers clear, concise, and user-friendly technical documentation, including post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams on the schedule.

1. Collaboration:

   Collaborate with cross-functional teams, including product managers, engineers, and support teams, to gather technical information and insights to create accurate documentation.

2. Content Maintenance:

   Keep documentation up to date with product changes, updates, and improvements, ensuring that all information is current and relevant.

3. Audience Understanding:

   Understand the needs and requirements of various target audiences, such as end-users, administrators, and developers, and tailor documentation accordingly.

4. Quality Assurance:

   Ensure the accuracy, consistency, and quality of all documentation through rigorous review and editing processes.

5. Content Organization:

   Organize documentation logically and ensure it is easy to navigate, allowing users to find information quickly.

6. Visual Aids:

   Incorporate visual aids, diagrams, screenshots, and other multimedia elements to enhance the clarity and effectiveness of documentation.

7. User Feedback:

   Collect and incorporate user feedback to continuously improve documentation and user experience.

Qualifications:

• Bachelor's degree in a related field, such as English, Technical Communication, Computer Science, or a relevant technical discipline.
• Proven experience as a Technical Writer in the IT industry, with a strong portfolio of past documentation projects.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Proficiency in documentation tools and software, such as Microsoft Word, Markdown, or Adobe FrameMaker.
• Familiarity with version control systems and documentation collaboration platforms is a plus.
• Strong attention to detail and a commitment to producing high-quality documentation.
• Ability to work independently and as part of a team, managing multiple documentation projects simultaneously.
• Knowledge of IT infrastructure, cloud technologies, and cybersecurity concepts is a plus.

If you are a skilled Technical Writer who is passionate about making complex technical concepts accessible to a wide audience and are excited about contributing to a leading IT infrastructure management company, we encourage you to apply. Join us at Netenrich, where you can help shape the future of IT solutions through your documentation expertise.

Send your profile to Fathima.khanam@netenrich.com