Technical Chat Support

As a Technical Troubleshooting Support Executive (Blended Process) at HCLTech, you will be responsible for providing technical support through CHAT channel in customer care or technical troubleshooting process. Your role will involve working in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities. You should be willing to work in 24/7 rotational shifts, including night shifts and weekends. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms will be beneficial. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus. Key Responsibilities: - Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process - Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities - Open to working in 24/7 rotational shifts, including night shifts and weekends - Prior experience or understanding of the advertising ecosystem - Familiarity with campaign management, performance marketing, and digital advertising tools Required Technical Skills: - Basic knowledge of web page designing, HTML, CSS, and JavaScript - Proficient in multitasking and prioritizing tasks to meet deadlines - Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics - Excellent written and verbal communication - Ability to adapt tone and style based on the audience - Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements Qualification Required: - Any graduate Please note that we are not hiring undergrad or people for this role. Looking forward to your impressive performance at the interview.,