Technical Architect / Technical Lead

Infrastructure, Cloud, and Applications

Key Responsibilities

• Lead the

  design and implementation

  of Microsoft Dynamics 365 CRM solutions with a focus on efficiency and automation.
• Serve as a

  trusted solution advisor

  to customers and internal teams.
• Conduct

  fitment analysis

  of customer requirements and recommend business solution roadmaps.
• Develop reusable solutions, accelerators, and assets for process automation.
  
• Collaborate with cross-functional teams, stakeholders, and customers to design and prototype solutions.
  
• Define and enforce coding standards, guidelines, and

  best practices

  .
• Oversee

  program and project delivery

  , ensuring alignment with business goals.
• Educate teams and customers on new platform features and functionalities.
  
• Mentor team members, provide technical guidance, and identify training needs.
  

Technical Skills Mandatory

• 12+ years experience with

  Microsoft Dynamics 365 CRM

  including Power Apps, Plugins, Workflows, Business Rules, and Custom Assemblies.
• Strong knowledge of functional modules: Sales, Customer Service, Field Service, Project Service Automation, Customer Insights, Knowledge Base Management, Co-pilot / Azure OpenAI Studio.
  
• Experience with

  D365 customization, extension, and integration

  using APIs (REST, ODATA).
• Proficiency in

  .NET (C#), JavaScript, Node.js, Angular.js, React.js, jQuery, HTML5, CSS, AJAX

  .
• Experience with

  Canvas & Model-Driven Apps

  and Common Data Service (CDS).
• Integration experience with external systems, both with and without middleware.
  
• Hands-on experience with

  Microsoft Azure services

  , Power Pages, Power Apps Portal, and Power BI.
• Strong knowledge of Agile, DevOps, and CI/CD.
  
• Experience in data migration and source control tools (Git, VSS, TFS).
  

Functional & Soft Skills

• Proven ability to deliver large-scale D365 CRM projects.
  
• Strong project estimation, risk management, and stakeholder management skills.
  
• Expertise in

  proposal creation and RFP/RFI responses

  .
• Excellent problem diagnosis, solution development, and client communication.
  
• Experience leading high-performing technical teams.
  
• Previous work experience with

  US, Australian, or UK clients

  preferred.
• Familiarity with Jira, Confluence, and project management tools.
  

Qualifications & Certifications

• Education:

  Graduate / Postgraduate in Engineering, Computer Applications, or Business Administration (B.Tech, M.Tech, MCA, MBA).

• Certifications:

• Microsoft Dynamics 365 module certifications (Sales, Service, Field Service, Project Ops).
  
• Microsoft Power Platform Basics (MB-200).