Technical Analyst 4-Support

Job Description

Resource would play a senior role in running development and support projects for Oracle SCM/SaaS/Fusion customers and should have experience in working on development, support of CEMLIs and Implementation (Waterfall or Agile methodology) The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts Resource should be able to independently work on Functional solutions - Design, develop and test. Functionally good in Configurations and experience on all functional features of SCM Modules Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to integrations from functional perspective. Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business Report progress/status/risk/issues on development at regular basis. Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CR & Enhancement requests Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time. Resource should be able to understand customer requirements/user stories and implement practical solutions. Resource should have hands on knowledge and expertise on SCM applications like Oracle Apps R12 (OM, INV, Proc, etc) and Fusion/SaaS modules Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another. Personal Attributes Self driven and result oriented Strong problem solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused and customer facing skills Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching functional and Technical courses Other essential skills Experience in understanding customer requirement. Good knowledge of business processes and application setups Customer facing Lateral thinking Time Management Good Technical expertise on EBS/integrations architecture Knowledge of performance tuning is a plus. Working knowledge with OMCS/SaaS teams would be an advantage. OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma. Your Qualifications The candidate should have 12+ years of experience in Oracle products including Technical/Functional and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must. Skills - Fusion/functional skills in Supply Chain (Procurement, Oracle Supplier Network, Order Management & Shipping, Inventory, Warehouse Management Systems) Technical Skills - SQL, PL/SQL, Reports, XML/BI Publisher, OTBI Should have experience in working with team in Development/Support of CEMLIs / Implementation. Ready to work in shifts including night shift. The role will be based in Bangalore / Hyderabad.