Technical Advisor

Job Title: Technical Advisor – 4 Wheeler Automobile Dealership

Location: [Basavanagudi]

Department: Service

Reports To: Service Manager / Workshop Manager

Job Type: Full-time

Job Summary:

The Technical Advisor acts as the liaison between customers and the service department, ensuring efficient and effective communication regarding vehicle issues, service needs, and repair processes. The role involves diagnosing vehicle problems, advising customers on necessary services or repairs, coordinating with technicians, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Customer Interaction:

• Greet customers in a professional manner and understand their vehicle concerns.
• Accurately document customer complaints and vehicle issues.
• Explain technical issues in a simple and understandable way to customers.
• Provide cost and time estimates for recommended services or repairs.
• Follow up with customers regarding repair status, delays, or additional work needed.
• Ensure a smooth customer experience from vehicle drop-off to delivery.

Technical Support:

• Perform preliminary diagnosis and assist in identifying vehicle faults.
• Coordinate with workshop technicians and ensure accurate repair solutions.
• Interpret and translate technical information between mechanics and customers.
• Stay updated on the latest automotive technology and diagnostic tools.

Service Management:

• Open job cards in the system with detailed notes on customer complaints.
• Monitor progress of work in the workshop and ensure timely job completion.
• Conduct final inspection of the vehicle before delivery to ensure work quality.
• Maintain records of services provided and parts used.

Customer Satisfaction:

• Ensure prompt communication and excellent customer service.
• Handle customer complaints and escalate unresolved issues to management.
• Conduct post-service follow-ups to measure satisfaction and encourage repeat business.

Qualifications and Skills:

• Diploma or Degree in Automobile Engineering or related field.
• 2-4 years of experience in a service advisor or technical advisor role in the automobile industry (preferably 4-wheeler segment).
• Good understanding of automotive systems and diagnostics.
• Proficient in using dealership management systems (DMS) and job card software.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask and work under pressure.
• Basic knowledge of warranty policies and service processes.

Key Competencies:

• Technical aptitude and problem-solving skills
• Customer-focused approach
• Attention to detail
• Team collaboration
• Time management

Job Type: Full-time

Pay: ₹17,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person