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Technical Account Representative (TAM) - Oracle SaaS Functional

Technical Account Representative (TAM) - Oracle SaaS Functional

Oracle

10 - 15 years

5 - 10 Lacs

mumbai new delhi hyderabad bengaluru

Posted:1 day ago| Platform:

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Skills Required

erp pmp managed services project management incident management oracle scm risk management business solutions middleware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

Good understanding on Oracle SaaS and ERP / SCM /HCM Modules
Governance experience - Oversight and Direction, Alignment with Business Goals and value realization, Risk management, Continuous Improvement
Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects
Good experience in managed services (day2-support) projects as an Individual contributor or a lead subject matter expert
Experience conducting a project management in cloud-based (Oracle SaaS) technology
Hands-on Oracle SaaS ERP / SCM /HCM implementation experience
Understand OCI, PaaS applications and how it integrates with SaaS applications.
Ability to review the solution design and Root Cause Analysis documentation.
Good knowledge of Artificial Intelligence, embedded SaaS AI features and Agentic AI.
Effectively manage scope and customer expectations on individual assignments
Follow through on all assignments and takes ownership of client issues.
Coordinate with Product Manager and business partner to model, design, and build business solutions.
Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
Strong project management experience; PMP is desirable
Should have a strong customer management skills.
Excellent team player, willing to learn new technologies problem-solving skills
Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
Strong organization skills, detail oriented communication skills
University degree, with post graduate technical or management qualifications or other relevant experience.
Fusion ERP / SCM / HCM Certification preferred.

The candidate should have 15+ years of experience in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application. High commitment with customers is must.

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

As a TAM, manage the service delivery through virtual team of resources.
Establish priorities Service growth plans for customers aligned to Oracle s Cloud Strategy.
Manage customer requirements for upgrades and migration.
Manage collaborators, create and publish the project plans, and other documents
Manage the project kick-off and governance throughout the project life cycle.
Work on improvement initiatives as required

ACCOUNTABILITIES

Review existing services contracts and understand the scope thoroughly.
Generate manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
Deliver regular business and operational reviews to key business collaborators.
Implement Service Improvement policy and processes.
Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

Technology Organizational Change
AI Adoption
Contractual and Financial Control
Service plans and Governance
Problem and Incident Management
Issue and Risk Management
Critical issue Management
Standard Process Advice and Recommendations
Business Development and Renewals
Customer Satisfaction
Provide leadership, motivation and direction

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