Technical Account Manager

Job Description

We are seeking a highly skilled and experienced Technical Account Manager in (MDR) Services / Security Operations Centre (SOC) Manager to lead our team in safeguarding our customers information assets. The ideal candidate will possess a strong background in cybersecurity Data Engineering, Detection Engineering, Response Engineering , incident response, and team management, with a proven track record of effectively managing MDR services or SOC operations. Experience with cutting-edge technologies such as SIEM , SOAR , EDR and other advanced security tools is highly desirable. Experience in managing the team , mentoring / guiding members to advance in their career Job Responsibilities Incident Detection and Response: Oversee the monitoring, detection, analysis, and response to security incidents and threats in real-time. Utilize advanced security technologies such as SIEM , SOAR , TIP & MDR solutions to enhance visibility and response capabilities Coordinate with internal stakeholders and external partners to investigate and resolve security incidents promptly and effectively. Develop and maintain incident response plans and playbooks to streamline response processes. Leadership and Management: Lead and manage a team of security analysts and incident responders, providing guidance, mentoring, and support to ensure high performance and morale. Develop and implement strategies, policies, and procedures to enhance the efficiency and effectiveness of MDR services or SOC operations. Foster a culture of collaboration, continuous learning, and innovation within the team. Threat Intelligence and Analysis: Stay abreast of the latest cybersecurity threats, vulnerabilities, and trends, and incorporate threat intelligence into security operations. Leverage threat intelligence platforms and feeds to proactively identify emerging threats and develop mitigation strategies. Conduct in-depth analysis of security events and incidents using advanced analytics and machine learning techniques. Tooling and Technology: Deploy cutting-edge security technologies and tools to support MDR services or SOC operations, including Google Chronicle, EDR solutions, SIEM, SOAR, and threat intelligence platforms. Ensure the proper configuration, tuning, and optimization of security tools to maximize their effectiveness in detecting and mitigating threats. Stay updated on the latest advancements in cybersecurity technology and assess their applicability to the organizations security posture. Compliance and Reporting: Ensure compliance with relevant regulatory requirements, industry standards, and internal policies related to cybersecurity and incident response. Prepare and deliver regular reports and presentations to senior management, providing insights into the organizations security posture, incidents, and remediation efforts. Conduct Monthly Service Reviews, Quarterly business reviews on the performance. Based on the analysis of the metrics , provide insights on customer environment with Sales teams to upsell additional services Requirements: Bachelors degree in Computer Science, Information Security, or a related field; advanced degree or professional certifications (e.g., CISSP, CISM, GIAC) preferred. Proven experience (10 years) in managing MDR services or SOC operations in a complex and dynamic environment and experience in supporting shared services operations supporting multiple enterprise customers Deep understanding of cybersecurity principles, threat landscape, attack vectors, and defence mechanisms. Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels. Hands-on experience with advanced security technologies and tools, such as Google Chronicle, EDR solutions, SIEM, IDS/IPS, and threat intelligence platforms. Experience developing and implementing incident response plans, playbooks, and procedures. Ability to work well under pressure, prioritize tasks, and make sound decisions in high-stress situations. Knowledge of relevant regulatory requirements (e.g., GDPR, HIPAA, PCI DSS) and industry standards (e.g., NIST, ISO 27001). Continuous learning mindset, with a commitment to staying updated on the latest cybersecurity trends.