Technical Account Manager

Job Description

We are seeking a skilled and customer-oriented Technical Account Manager to join our team. This role primarily focuses on providing 7080% technical support while also contributing to 2030% development-related tasks. The ideal candidate will serve as a key liaison between clients and internal teams, ensuring smooth project delivery, prompt issue resolution, and high levels of client satisfaction through both proactive support and hands-on technical contributions.u200b Key Responsibilities Serve as the primary point of contact for technical issues and escalations from clients. Understand client requirements and work closely with internal teams to ensure timely and high-quality deliverables. Provide technical guidance and support to clients, ensuring the effective use of our products and services. Monitor performance metrics and proactively address any client concerns. Lead root cause analysis and troubleshooting efforts for client-reported issues. Collaborate with engineering, support, and product teams to prioritize and resolve customer issues. Assist in onboarding and training clients on solutions and platforms. Maintain strong relationships with clients, ensuring satisfaction and retention. Required Skills Proficiency in HTML, CSS, and JavaScript Strong knowledge of MySQL and relational database management Experience with cloud platforms like GCP, AWS, or Azure Hands-on experience with Kubernetes and Docker Excellent communication and stakeholder management skills Strong problem-solving and troubleshooting abilities Preferred Skills Experience in a client-facing or customer success role Knowledge of DevOps practices and automation tools Ability to manage multiple accounts and prioritize tasks effectively