Tech Support

Job Description: Technical Support Executive

Job Duties:

1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.

2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.

3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.

5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.

6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.

7. Reporting: Completing call logs and generating relevant reports for management.

Qualifications:

• An Engineering degree in a relevant field.

Knowledge, Skills, and Abilities:

• Communication Skills: o Excellent verbal, written, and phone communication skills.
• Technical Proficiency: o Basic computer proficiency and knowledge of reporting tools.
• Documentation Skills: o Ability to maintain accurate documentation and reports.
• Technical Knowledge: o Understanding of electronics and technical troubleshooting.

Work Experience: 0 to 2 years of relevant experience

Location: Vasant Kunj

Salary - Upto 3LPA

Note: Preferred candidates only from Delhi/NCR, immediate joiners

Interested candidates please share their updated CVs @ tanvi.verma@imzcorporate.com

Job Type: Full-time

Pay: Up to ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Rotational shift

Ability to commute/relocate:

• Vasant Kunj Pkt-A, Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person

Application Deadline: 02/07/2025
Expected Start Date: 07/07/2025