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SWITS DIGITAL Private Limited logo

Tech Support Engineer - (Remote)

6 years

0 Lacs

India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

support tracking tfs jira documentation reports service drive data integrity consistency metrics reporting communication

Work Mode

Remote

Job Type

Contractual

Job Description

Job Title:

Tech Support Engineer

Location:

Remote

Work Timings:

6:00 PM – 3:00 AM

Experience Required:

5–6 years

Tech Support & Ticketing:

    • Experience with ticket/defect tracking tools (e.g., HPQC, ALM, TFS, JIRA, or similar).
    • Ability to log, update, prioritize, and track issues through their lifecycle.
  • Organizational Skills:
    • Manage multiple tasks and priorities simultaneously.
    • Skilled at tracking and categorizing issues, maintaining clear documentation, and managing updates across multiple spreadsheets and reports.
  • SLA Adherence & Follow-ups:
    • Proactive in following up on open items.
    • Ensure all communications and resolutions meet agreed Service Level Agreements (SLAs).
    • Coordinate with multiple teams to drive timely resolutions.
  • Attention to Detail & Data Accuracy:
    • Maintain data integrity and consistency across systems and reports.
    • Ensure all documentation, status updates, and metrics are complete, accurate, and up to date for reporting purposes.
  • Communication & Client Interaction:
    • Excellent verbal and written communication skills.
    • Explain system functionality, business rules, and technical processes to both technical and non-technical audiences.
    • Participate in client meetings, providing updates and clarifications on issues and resolutions.

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