Tech Support BPO

You should have over 15 years of operations experience in managing O365 & Windows delivery within a large company. This should include at least 5 years of experience in leading high-performance teams. Your track record should demonstrate a successful history of growing and motivating large teams, as well as the ability to attract, retain, and develop leaders and team members. You should have a proven track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting or exceeding contractual service level performance requirements. Experience in managing clients with a large headcount is essential, as well as the ability to drive performance and grow businesses. Familiarity with a matrix-driven organization and a history of building strong relationships with stakeholders are required. Additionally, you should possess strong internal client-facing skills, excellent communication, negotiation, and conflict management abilities. Analytical acumen and the capacity to streamline complex processes will be crucial. An MBA or PG degree is preferred for this role. This is a full-time position with a work schedule from Monday to Friday. A Bachelor's degree is preferred for this role, and you should have at least 10 years of experience in technical support, with a total work experience of at least 1 year. The work location for this position is in person. If you are interested in this opportunity, kindly contact the employer at +91 7507724289.,