Tech-Savvy Presales Specialist CPaaS & CCaaS

As a dynamic Presales Specialist, your primary focus will be on solving real customer problems rather than solely selling technology. Your passion for CPaaS, CCaaS, and digital innovation, coupled with the ability to think alongside customers, will make you an ideal candidate for this role. Having experience in BFSI and Telecom sectors would be an added advantage. Your responsibilities will include Solution Design & Client Engagement, where you will listen to customer needs, analyze requirements, and design tech solutions to drive customer success. You will also be involved in Technical Strategy & Product Delivery, building prototypes, tracking projects, and ensuring seamless integrations. Communication & Training will be another key aspect of your role, where you will simplify technology for clients, conduct demos, and create impactful presentations. Identifying opportunities for upselling and cross-selling to expand product adoption and increase revenue growth will also be part of your duties. To excel in this role, you should possess at least 3 years of experience in presales, solutioning, or technical sales, with a preference for Telecom, SIP/VoIP, or Cloud expertise. Hands-on experience in IVR, Contact Centers, Call Center Software, or Outbound Dialers is essential. A solid understanding of AWS, Azure, Google Cloud, SIP, WebRTC, APIs, and messaging technology is also required. Your ability to present, negotiate, and influence decisions with both technical and business stakeholders will be crucial. A Bachelor's degree in Engineering, Computer Science, or a related field is necessary, with certifications in Cloud, VoIP, or ITIL considered a plus. Your performance will be measured based on Key Performance Indicators (KPIs) such as successful proposals converted into deals, client satisfaction post-demo & solutioning, turnaround time for Requests for Proposals (RFPs) & tech documentation, revenue generated from upsell & cross-sell opportunities, implementation of successful Proof of Concepts (POCs), and reduction in customer issues & support tickets. If you enjoy tackling real-world challenges, thrive in a fast-paced environment, and possess a blend of technical expertise and business acumen, we would love to connect with you. Let's innovate together!,