Tech Manager, Professional Services, Actimize

• Responsible for custom developments delivery across regions, for Actimize deployed customers.
• Responsible for Key delivery KPIs: Customer satisfaction, Maintaining Margins Project profitability.
• Handles customer escalation and provides corrective actions plan
• Maintain contact and communication with all team members, Program managers, TAM and regional leads and other participants to ensure on time under budget completion of post deployment Custom development Service request to client expectations.
• Accountable for managing the overall delivery of Customer critical programs including demand rationalization, aiding in Program governance, Project reporting and Stakeholder management, utilization
• Identify project priority conflicts and report any issues affecting overall project delivery
• Coordinate with various groups in Actimize across locations to ensure success of the Program
• Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
• Communicate program status to stake holders and executives
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation
• Follow the company Code of Ethics ,procedures at all times.

Have you got what it takes

• Bachelor s Degree in Computer Science or related field or equivalent work experience required
• 11 to 17 years experience in technical program management in Banking and financial world.
• Excellent customer service and people skills
• Experience with Onsite and offshore delivery model is must
• Excellent problem solving skills
• Ability to meet deadlines
• Effectively communicate with interpersonal skills
• Ability to manage multiple projects at one time
• Ability to work with and to interpret technical information to non-technical individuals
• Experience working with Waterfall/Agile methodologies

You will have an advantage if you also have:

• Actimize Implementation knowledge
• Experience in Financial Crime Compliance field
• Cloud SAAS or Software as a service (SAAS) experience
• Experience managing large projects
• Experience managing customer facing