Teammate (Fintech)

Taskus

1 - 3 years

3 Lacs

navi mumbai

Posted:10 hours ago| Platform:

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Skills Required

excel communication skills presentation skills logical approach analysis analytical data interpretation

Work Mode

Work from Office

Job Type

Full Time

Job Description

* Roles And Responsiblities

Customer Communication:
Answer customer requests promptly and effectively via
chat and email
, ensuring all communication is in
English
.
Customer Guidance:
Help and guide customers seamlessly through the use of our app/product, ensuring the best possible user experience.
Feedback and Advocacy:
Serve as the customers' voice by collecting and sharing their feedback and reporting issues internally to relevant teams.
Product Improvement:
Collaborate with cross-functional teams (e.g., Product, Engineering) to have a direct impact on improving the overall Product.
Relationship Management:
Represent the company professionally and build a strong, trustful, and long-lasting relationship with our customers.
Role & responsibilities

* Essential Requirements

Demonstrated expertise in customer support or service, with a strong preference for experience in the
FinTech, banking, or financial services industry
.
Comprehensive knowledge of
SME banking products, services, and processes
.
Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in
English
.
Exceptional problem-solving and decision-making skills.
Capable of managing multiple tasks and thriving under pressure in a dynamic environment.

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