Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

As a Trade Operations Specialist, your role involves handling day-to-day trade transactions, understanding client requirements, and coordinating with the Central Processing Center (CPC) for transaction processing and discrepancy resolution. You will be responsible for dealing and coordinating with various business groups within the bank to ensure error-free and timely execution of trade transactions. Your duties will also include ensuring compliance with internal guidelines, coordinating with clients and correspondent banks to resolve queries raised by Trade Finance/CMS Operations promptly, and issuing Letters of Credit. Additionally, you will be required to conduct an initial scrutiny of documents for trade before sending them to CPC for further processing and attending to the front-end requirements of corporate customers. Key Responsibilities: - Handle day-to-day trade transactions and understand client requirements - Coordinate with CPC for transaction processing and discrepancy resolution - Deal and coordinate with various business groups within the bank - Ensure error-free and timely execution of trade transactions - Ensure compliance with internal guidelines - Coordinate with clients/correspondent banks to resolve queries raised by Trade Finance/CMS Operations - Issue Letters of Credit - Conduct an initial scrutiny of documents for trade before sending them to CPC for further processing - Attend to the front-end requirements of corporate customers - Coordinate with CPC/CMS/Clearing for all customer requirements and ensure deliverables are met and transactions are processed within agreed Turnaround Time (TAT) - Familiarity with Trade Finance and CMS products - Handle CMS cheque collections (local, outstation, correspondent banks) and Banker to Issue Operations Qualifications Required: - Graduate/Post-Graduate - Minimum one year of relevant experience - 3-5 years of relevant banking experience in Trade/CMS operations - Extremely customer-centric with excellent communication skills In addition to the above responsibilities and qualifications, the job requires someone with a strong background in trade operations and CMS products, along with exceptional customer service and communication abilities.,