Team Member-Training-CEC-HO & SUPPORT-Training

The CEC Trainer position requires someone with exceptional interpersonal and communication skills. As a CEC Trainer, you will be responsible for planning and facilitating new hire training, refresher trainings, and compliance-based functional training for both new and existing officers/employees. You will need to plan and conduct refresher sessions at predetermined frequencies to ensure the accuracy and effectiveness of the training. Your role will also involve driving sales targets and implementing sales strategies specific to the process. In this role, you will be conducting On-the-Job Training (OJT) and providing coaching, feedback, and supervision to new hires. Monitoring calls on both functional and behavioral parameters will also be part of your responsibilities. Experience in handling Nesting & OJT batches is preferred, along with excellent coaching and mentoring techniques. You should be able to identify training needs based on call evaluations and gaps in product and process understanding. Flexibility to travel, if required, to complete the New Hire Training (NHT) batch in other locations such as Thane, Hyderabad, or Bangalore is necessary. Additionally, cross-skilling of Trainers with other skills like Customer Care, Risk Assessment, New Relationship Cultivation, Relationship Lending, or Privileged Banking is advantageous. Candidates for this role should have a minimum education of a Graduate or Post Graduate degree. Training experience, preferably in a bank's Customer Contact Center or Call Center, with relevant expertise in Retail Liabilities/Credit Cards in Sales and Quality is required. Excellent presentation and communication skills are a must, and previous team handling experience would be desirable. Experience in Retail Banking is preferable for this position.,