Urgent Hiring: Quality Analyst International Inbound Voice Bangalore White Horse Manpower Consultancy

4.0 - 9.0 years

6 - 6 Lacs

Bengaluru

Work from Office

Perform call audits and evaluate agent performance against defined quality parameters Provide constructive feedback to agents and conduct quality coaching sessions Track trends, identify training needs, and recommend process improvements Required Candidate profile Work with the operations training teams to improve customer satisfaction metrics Ensure compliance with internal and client-specific quality standards Prepare reports, dashboards Perks and benefits Perks and Benefits

Posted 4 weeks ago

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