9 Call Evaluation Jobs

As a Call Quality Analyst in a US BPO environment, your role is crucial in maintaining high standards of customer service. You will play an essential part in ensuring that agents meet compliance and quality expectations while delivering exceptional customer experiences. Through systematic call auditing, you will identify training needs, support process improvements, and collaborate with teams to enhance overall performance. Your deep understanding of call metrics and customer interaction techniques will enable you to provide constructive feedback and contribute to the business meeting its service delivery goals. Key Responsibilities - Conduct regular audits of inbound and outbound calls to a...

Role Overview As a Call Quality Analyst in a US BPO environment, your role is crucial in maintaining high standards of customer service. You will play an essential part in ensuring that agents meet compliance and quality expectations while delivering exceptional customer experiences. Through systematic call auditing, you will identify training needs, support process improvements, and collaborate with teams to enhance overall performance. Your deep understanding of call metrics and customer interaction techniques will enable you to provide constructive feedback and contribute to the business meeting its service delivery goals. Key Responsibilities - Conduct regular audits of inbound and outbo...

Monitor and evaluate inbound and outbound calls for US travel sales (PPC campaigns) Ensure compliance with process standards, quality guidelines, and client expectations Provide detailed feedback and coaching to sales agents to improve performance Identify training needs based on quality trends and call observations Prepare quality audit reports and performance dashboards Collaborate with team leaders and trainers to implement improvement plans Ensure continuous process improvements by analyzing call quality metrics Maintain documentation and track quality scores for internal records

JD - 811 CEC Trainer Exceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training Drive sales targets and implementation of sales strategies devised for process. Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires. Monitor calls on functional and behavioral parameters. Has handled Nesting & OJT batches Excellent coaching and mentoring techniques Can identify Training needs based on call evaluation/ gap in product ...

JD - 811 CEC Trainer Exceptional interpersonal and communication skills Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training Drive sales targets and implementation of sales strategies devised for process. Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires. Monitor calls on functional and behavioral parameters. Has handled Nesting & OJT batches Excellent coaching and mentoring techniques Can identify Training needs based on call evaluation/ gap in product ...

Greetings from Homebazaar.com Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Deputy Manager - Quality Audit Job Location : Vashi Experience : 3 Years to 12 Yea...

The CEC Trainer position requires someone with exceptional interpersonal and communication skills. As a CEC Trainer, you will be responsible for planning and facilitating new hire training, refresher trainings, and compliance-based functional training for both new and existing officers/employees. You will need to plan and conduct refresher sessions at predetermined frequencies to ensure the accuracy and effectiveness of the training. Your role will also involve driving sales targets and implementing sales strategies specific to the process. In this role, you will be conducting On-the-Job Training (OJT) and providing coaching, feedback, and supervision to new hires. Monitoring calls on both f...

Perform call audits and evaluate agent performance against defined quality parameters Provide constructive feedback to agents and conduct quality coaching sessions Track trends, identify training needs, and recommend process improvements Required Candidate profile Work with the operations training teams to improve customer satisfaction metrics Ensure compliance with internal and client-specific quality standards Prepare reports, dashboards Perks and benefits Perks and Benefits

The Quality Assurance (QA) Executive will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions. This role ensures that counselling processes, lead handling, and customer interactions are aligned with organizational standards, compliance protocols, and customer satisfaction benchmarks. The QA Executive will provide actionable feedback, support coaching initiatives, and contribute towards continuous process improvements. Key Responsibilities 1. Call Auditing & Quality Monitoring Monitor live and recorded calls to assess communication skills, call handling, adherence to scripts, and compliance with quality standards. Identify service...