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Tata Tele Business Services
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Team Member - Priority Support Center

Team Member - Priority Support Center

Tata Tele Business Services

1 - 3 years

3 - 7 Lacs

Hyderābād

Posted:5 days ago| Platform: GlassDoor logo

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Skills Required

support transactions data technology communication diversity collaboration security iot marketing portfolio recognition mentoring leadership ethics

Work Mode

On-site

Job Type

Part Time

Job Description

Job responsibility

Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
Responsible for handling personal KPIs/KRAs
Team player, Tech Savvy
Responsible for high level of customer focus
Having a strong hold on telecom products of leased line and voice products
Project & Initiative on Process & technology
Problem solving skills in chronic fault scenario.

Shift Working

Working in shifts (24/7)

Key Customer

End customer, authorized signatories, clients

Internal teams

Necessary

Preferred

Skills

Excellent communication skills and hold on English & Hindi
Strong customer handling skills
Customer centric and high focus on customer facing processes
Excellent grip on high end leased line and voice products
Excellent hands on experience in handling QRC at call centre for Premium Customer Base
Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

Qualification

Any Graduation / Diploma

Overall Work Experience

Minimum 1- 3 years of experience in the BPO segment handling highend telecom customers
Hands on experience in voice and data products people handling and customer interaction

Behavioural Attributes

Strong customer focus
Good analytical skills
Strong communication and interpersonal skills
Inclination towards innovation
Good Computer Knowledge

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

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Team Member - Priority Support Center