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Tata Tele Business Services (TTBS)
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Team Member - Priority Support Center

Team Member - Priority Support Center

Tata Tele Business Services (TTBS)

1 - 2 years

1 - 5 Lacs

Hyderabad

Posted:13 hours ago| Platform:

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Skills Required

BPO Analytical skills Telecom Interpersonal skills QRC Focus Customer handling Manager Technology Leased line Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job responsibility

Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products

Responsible for handling personal KPIs/KRAs

Team player, Tech Savvy

Responsible for high level of customer focus

Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer

End customer, authorized signatories, clients
Internal teams

Necessary

Preferred

Skills

Excellent communication skills and hold on English & Hindi

Strong customer handling skills

Customer centric and high focus on customer facing processes

Excellent grip on high end leased line and voice products

Excellent hands on experience in handling QRC at call centre for Premium Customer Base

Sound Knowledge in Telecom Technology

Industry preferred from Technical Call Centre / BPO / KPO /

Diversity

Qualification

Any Graduation / Diploma

.
.

Overall Work Experience

Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers

Hands on experience in voice and data products people handling and customer interaction

Behavioural Attributes

Strong customer focus

Good analytical skills

Strong communication and interpersonal skills

Inclination towards innovation

Good Computer Knowledge

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