8 Qrc Jobs

You will be joining a leading service provider specializing in IC Design activities ranging from 350nm to 3nm for various Foundry technologies. As a full-time Analog and Mixed Signal IC Layout Designer with 5-10 years of experience, your primary responsibility will involve the design and verification of IC Layouts. This role requires close collaboration with the design team to ensure the delivery of high-quality layout designs for analog and mixed signal integrated circuits. To excel in this role, you should have proficiency in Analog and Mixed Signal IC Layout Design across various technology nodes such as 28nm, 16nm, 12nm, 7nm, 5nm, 3nm, and 2nm. Your experience in working closely with design teams, coupled with your expertise in layout design and verification tools like Virtuoso MXL, GXL, XL, EXL, Assura, PVS, QRC, and Calibre, will be essential. A strong foundation in analog and mixed signal integrated circuits, as well as a thorough understanding of Electrical and Electronics principles, will be advantageous. Your problem-solving skills will be put to the test in this role, along with your ability to communicate effectively and work collaboratively within a team. Ideally, you hold a Bachelor's or Master's degree in Electrical Engineering to support your qualifications for this position.,

Job responsibility Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products Shift Working Working in shifts (24/7) Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology Industry preferred from Technical Call Centre / BPO / KPO / Diversity . Qualification Any Graduation / Diploma . . Overall Work Experience Minimum 1- 3 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction . Behavioural Attributes Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge . .

Provide guidance and support for IT GRC processes, ensuring adherence to applicable information security management, governance, and compliance standards. Conduct independent risk assessments and audits in line with ISO standards and other regulatory frameworks. Assist in the management and implementation of vendor risk, user access, and environmental/social governance solutions. Work across various industries, including banking, small finance companies, insurance, and mobile tower sectors, to ensure effective and timely resolution of issues. Key Responsibilities Governance, Risk, and Compliance (GRC) Knowledge of applicable Information Security Management, Governance, and Compliance principles, practices, laws, rules, and regulations. Conduct risk assessments and implement risk management methodologies to identify and mitigate potential issues. Audit and assess IT general controls in alignment with internal policies and regulatory requirements. Stay updated on the latest Information Security regulatory requirements and provide insights to stakeholders. Audit & Compliance Management Perform independent assessments and audits based on ISO standards. Conduct comprehensive audits in areas such as IT General Controls, User Access Management, and Vendor Risk Management. Document audit findings and work with internal teams to ensure compliance with relevant regulatory bodies. Develop and execute audit plans for various departments, ensuring effective governance and compliance. Project & Stakeholder Management Lead the development of Business Requirements Documents (BRDs), technical customization, gap analysis, and functional specifications for projects. Coordinate end-to-end projects for banks, small finance companies, and other financial institutions, ensuring timely and high-quality delivery. Provide strategic advisory to resolve functional and development issues efficiently and effectively. Ensure projects meet the highest standards of quality by collaborating with cross-functional teams. Vendor Risk Management & User Access Manage and monitor vendor risk management processes, ensuring that third-party vendors comply with relevant regulatory and security requirements. Oversee user access management processes to ensure that sensitive information and resources are accessed in compliance with security policies. Service Operations & People Management Define service-level agreements (SLAs) and manage contracts, ensuring optimal resource utilization and smooth operational delivery. Coordinate with business partners and key stakeholders to ensure effective service delivery and problem resolution. Foster healthy employee relations, resolving grievances and ensuring a positive work environment. Liaise with administration and accounts departments to obtain necessary sanctions, approvals, and clearances for operational activities. Key Skills & Competencies Risk, Governance & Compliance : Strong understanding of IT risk management, governance frameworks, and compliance standards. Regulatory Audit : Proficient in conducting audits and assessments in line with regulatory requirements and industry standards (ISO, GDPR, etc.). Information Security : Awareness of regulatory requirements related to information security and data protection. Communication : Excellent soft skills, with the ability to communicate effectively with internal stakeholders and external vendors. Team Collaboration : Proven ability to work effectively in a team environment, contributing to problem-solving and achieving organizational goals. Project Management : Expertise in managing end-to-end projects, from requirements gathering to delivery, ensuring quality and timely execution. Vendor & User Access Management : Experience with vendor risk management and user access control processes to ensure regulatory compliance. Qualifications & Experience Educational Background : Degree in Information Technology, Computer Science, Business Administration, or related field. Professional Experience : Previous experience in IT GRC, audit management systems, vendor risk management, and user access management. Industry Experience : Experience working across internal audit departments in banks, small finance companies, insurance, or telecommunications (e.g., mobile towers). Certifications : Relevant certifications such as ISO 27001, CISSP, CISM, or similar would be a plus.

Job responsibility Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products Shift Working Working in shifts (24/7) Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology Industry preferred from Technical Call Centre / BPO / KPO / Diversity . Qualification Any Graduation / Diploma . . Overall Work Experience Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction . Behavioural Attributes Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge

Resolve customer Queries, Requests & Complaints (QRC s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. 2. Answer incoming customer & Branch calls, Emails & Chats. 3. Check on the status of customer accounts and resolve maintenance related queries. 4. Document knowledge as solution articles 5. Review and explain account charges & trade settlement related QRC s. 6. Defuse irate customers & Escalate unresolved issues to relevant internal teams 7. Identify and assess customers needs to strive for highest Customer Experience (CX) 8. Ability to Multi-Task and work in a fast-paced, Contact Center environment 9. Provide accurate, valid and complete information by using the right methods/tools.

1. Resolve customer Queries, Requests & Complaints (QRC s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. 2. Answer incoming customer & Branch calls, Emails & Chats. 3. Check on the status of customer accounts and resolve maintenance related queries. 4. Document knowledge as solution articles 5. Review and explain account charges & trade settlement related QRC s. 6. Defuse irate customers & Escalate unresolved issues to relevant internal teams 7. Identify and assess customers needs to strive for highest Customer Experience (CX) 8. Ability to Multi-Task and work in a fast-paced, Contact Center environment 9. Provide accurate, valid and complete information by using the right methods/tools.

1. Resolve customer Queries, Requests & Complaints (QRC s) on Trading and Demat A/c related products, such as Equity, Derivative Futures & Options, Mutual Fund, Currency & Commodities etc. 2. Answer incoming customer & Branch calls, Emails & Chats. 3. Check on the status of customer accounts and resolve maintenance related queries. 4. Document knowledge as solution articles 5. Review and explain account charges & trade settlement related QRC s. 6. Defuse irate customers & Escalate unresolved issues to relevant internal teams 7. Identify and assess customers needs to strive for highest Customer Experience (CX) 8. Ability to Multi-Task and work in a fast-paced, Contact Center environment 9. Provide accurate, valid and complete information by using the right methods/tools.

Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: Job Overview In this highly cross functional role, you will be part of the Global Design Enablement team responsible for the physical verification aspects of PDK development. You will conceptualize, develop, maintain and improve the Physical Verification flows. The role requires you to work on flow and rule deck development for various technology nodes utilizing the state of the art tools. You will be collaborating with the Custom Digital/Analog/Mixed Signal/RF, Physical design (PD) and Chip integration teams to understand their requirements and challenges and enabling flows to meets their needs. This role requires a thorough understanding of Design Rule Checks (DRC), Layout Versus Schematic (LVS) and Layout and Programmable ERC, implementing the rules from scratch and/or modify the existing ones . Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Minimum Qualification Minimum 5 years experience in a hands-on PDK role Expertise in Calibre/ICV runset coding for DRC/LVS/ERC/PERC/ESD/Latch-up/Antenna". As a member of the Physical Verification CAD team, you will maintain and improve all aspects of physical verification flow and methodology Code custom checks such as Layout/Programmable ERCs, addition of custom devices in LVS, implementation of custom design rules(DRCs), etc to meet the needs of the design teams You will need to have a deep understanding of design rule checks (DRC) and layout versus schematic (LVS) runsets, writing from scratch and/or modify existing ones. Proficiency in integration and tech setup of Calibre LVS with StarRC/QRC and other Extraction tools Support the design teams with solving their PV challenges to facilitate the IP release and Chip tapeouts Collaborate with tool vendor and foundries for tools and flow improvements Knowledge of deep sub-micron FINFET, Planar, SOI and PMIC process technologies and mask layout design Proficiency in one or more of the programming/scripting languages- , Python, Unix, Perl, and TCL. Good communication skills and ability to work collaboratively in a team environment Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.