Team Member

Crew Member – Job Roles & Responsibilities (Baskin Robbins) 1. Customer ServiceGreet customers warmly and take orders accurately Explain ice cream flavors, toppings, and ongoing offers Handle customer queries and resolve basic complaints politely Ensure fast and friendly service at all times 2. Ice Cream Scooping & Product HandlingScoop ice creams as per brand portion standards Prepare sundaes, milkshakes, ice cream cakes, and beverages Follow proper food handling and temperature control guidelines Avoid cross-contamination and maintain product freshness 3. Billing & Cash HandlingOperate POS system correctly Collect payments (cash / card / UPI) accurately Maintain billing accuracy and avoid shortages or excess cash 4. Store Hygiene & CleanlinessKeep counters, freezers, and display areas clean Follow FSSAI hygiene and safety standards Perform regular cleaning schedules (opening, mid-shift, closing) 5. Inventory & Stock HandlingAssist in stock receiving and proper storage (FIFO method) Report low stock or damaged items to the supervisor Handle cones, cups, toppings, and packaging properly 6. Brand Standards & ComplianceFollow Baskin Robbins SOPs and grooming standards Wear uniform and maintain personal hygiene Adhere to food safety, safety, and operational guidelines 7. Teamwork & Store OperationsSupport team members during peak hours Follow shift schedules and manager instructions Assist in opening and closing duties when assigned