Team Member Credit and Collect -T2-II

Job Description

Service card members using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend Analyze risk on customer accounts followed by making sound decisions to ensure we become a payer of choice for our card members attaining high customer satisfaction & adherence to Compliance requirements Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat Adaptable & Customer Centric Approach to difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously Minimum Qualifications: Undergraduate / Graduate with 1-5 years of experience. Relevant experience of servicing customers via Voice or Chat medium, preferably in customer service or Collections industry. Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly Typing Speed (25-35 Words/Min). Web navigation ability, can handle basic Troubleshooting Demonstrated ability to work effectively within a team environment as well as independently Ability to deliver result & display Personal Accountability Ability to work in a fast-paced metric driven environment Comfortable working in a Rotational shift 24X7 servicing US market Colleague would be required work in a hybrid model Ability to deliver results & display Personal Accountability Preferred Qualifications: Knowledge of Credit lifecycle is preferable