Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Treasury Services and Products help our Wholesale Banking Clients manage their Cash flow and liquidity and optimize their financial risk. Key Treasury Services enablers include Payables and Receivables, Payment solutions and simplified Account Management while safeguarding clients against potential Frauds.

Job Description

Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interacting with onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query

Requirements*

Education* Any Commerce / Finance Graduate

Certifications If Any

Experience Range*

• 3-5 Years

Foundational skills*

• Fundamental understanding of Treasury Services
• Strong Analytical and Problem-solving skills
• Have strong communications skills – both verbal and written
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Willingness to learn and adapt to business needs
• Must have an eye for detail

Desired skills*

• Must be collaborative / curious / driven / continuous learner
• Ability to multitask and adapt to change
• Self-motivated and results orientated
• To be flexible to work in rotational shifts

Work Timings*

• 8.30 PM to 5.30 AM IST (Changes as per US day light saving requirement)

Job Location*

• GIFT