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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Entry level individual contributor position where the incumbents key responsibilities may include operational, service, administrative, technical support, basic level reporting, call center support and reviewing/processing transactions in Operations or Support. Possesses communication, problem solving and general PC skills. Has the responsibility to ensure quality service and effective support for the assigned functions, internal and/or external business partners and customers by following established procedures. Receives general guidance and direction. Incumbents would be Graduates / Post Graduates with 0-18 months of work experience. Process Overview* ATM Cash Exceptions Process involves finding out difference between the cash counted out of the ATM depository and the ATM Base 24 which send individual transaction to ULZ for processing. ATM Check Exception Process Involves resolving the check items which are bad images pulled from various sites, deposited by Bank of America Customers, and then send across to onshore reconstruction. Job Description* Perform Reconcilement on various exception coming out of ATM Transaction viz., ATM Machines, Vendor Maintenance, Cash Vault difference, comparing eDLR cash totals, eDLR error codes and/or hardware error codes. Responsibilities* Meet process specific Goals on Efficiency and Accuracy Processing Volumes as per the SLAs and in accordance with Policies and Procedures Adherence to Regulations applicable to the process. Requirements* Should be a Quick learner, Decision Making, Analytical skills, Good Communication skills (Written/Verbal), Flexibility towards shift extension, willingness to Learn and Adapt Education* Commerce Graduate / MBA Experience Range* 3-5 years of experience Foundational skills* Good written communication skills Eye for details Ability to handle high work pressure environment. Desired skills: Knowledge on traditional Consumer Banking. Knowledge on exception processing Work Timings* 13:30 – 22:30 Job Location* GIFT City Show more Show less
