Team Manager - Virtual Sales

Functional Designation

Team Manager - Virtual Sales

Department

Consumer Business

Sub Department

Virtual Sales

HR Grade

Assistant Manager/Deputy Manager

Location

Pune/Bangalore (All Contact Center locations)

Reporting Manager

Unit Manager Virtual Sales

Job Purpose

The Team Manager - Sales is responsible for leading and managing a team of sales executives to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization’s sales goals.

Principal Accountabilities

• To manage a team of sales Associates
• To control shrinkage and attrition of sales team
• Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team.
• Need to ensure CMS reports related to team staffing, AHT etc are maintained.
• Track AUX adherence and ensure discipline is maintained within the team.
• Drive sales and ensure achieving the same

  Month on Month.

• Identifying training requirements within the team and getting the training conducted
• To work on overall team development

Desired Profile

• Graduate/Postgraduate in any stream
• 2-3 years’ experience in Sales (Preferably for lending products)
• Excellent communication skills (verbal and written)
• Should be aware about lending concepts.
• Should have good interpersonal skills.
• Self-motivated and a self-starter
• Should have good knowledge of MS office.
• Should have good presentation skills.
• Should have problem solving and decision-making skills

  Role & responsibilities

Preferred candidate profile