Branch Manager - Gold Loan

Job Description

Role & responsibilities Principal Accountabilities Responsible for overall branch operations, performance & profitability of the branch. Drive & participate in field marketing activities with the team to improve branch visibility. Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting in business conversion & branch growth. Focus on customer engagement & appraisal of gold ornaments being pledge in branch with correct weight & purity assessment as per company policy and auditory compliance. Joint custodian of the Vault with responsibility of safekeeping of pledge ornaments as per company policy. Verify customer KYC documents, application requests and initiate loan disbursals. Process foreclosure, part release, closure, interest payment transactions basis customer requests. Authorize transactions for disbursal, foreclosure, release and accept customer payments. Responsible for keeping NPAs in control through strong follow ups from the customers for interest collections. Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers. Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance. Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch. Increase gold loan business plus various other third-party products. Responsible for correct valuation & maintenance of 100% process compliance at branch. Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance. Desired Profile 5+ years of Product / Sales experience in Gold loan or other Asset products Post Graduate Degree in MBA or Equivalent Relationship building skills Selling Skills & Target Achieving Should have desire to develop constructive ideas, out of box thinking and ensure its implementation Sound knowledge of Gold Loan Infrastructure and Vault Management. Expert in process set up and operations of Gold Loan Business. Preferred candidate profile