Branch Manager - Gold Loan

Responsibilities:

Branch-Level Activities:

• Manage and oversee the Gold Loan portfolio of the branch, ensuring effective utilization and growth.
• Lead all branch activities to drive business growth including loan disbursement, cash management, vault keeping, customer service, and compliance with company policies.
• Collaborate with the team to drive field marketing activities, promoting gold loan schemes and enhancing brand visibility.

Team Leadership:

• Coach, mentor, and provide timely feedback to branch employees, fostering a high-performance culture.
• Facilitate training sessions to enhance employee skills and professional development.

Reporting and Analysis:

• Prepare accurate and timely reports on branch performance and operational metrics.
• Use data insights for identifying areas of improvement and making strategic decisions to grow the Gold Loan business in the catchment area.

Customer Engagement:

• Implement customer engagement strategies to acquire new customers and improve retention.
• Assist clients throughout their gold loan financing journey, addressing their needs and concerns promptly.

Business Quality Performance:

• Maintain and enhance the quality of the gold loan portfolio by driving growth actions.
• Ensure timely and effective collection efforts and manage provisions for NPAs to maintain branch financial health and compliance.

Valuation and Compliance:

• Maintain accurate valuation of gold ornaments pledged, ensuring compliance with company policies and audit standards.
• Verify weight and purity assessments using methods like acid and salt test, scratch test, weight test, smell test, flexibility test, and sound test.
• Ensure proper storage and safety of gold and cash assets in branch vaults.

Risk Management:

• Ensure branch operations follow compliance norms related to opening and closing procedures.
• Oversee and validate safe operations by designated employees, maintaining strict adherence to company policies.
• Uphold safety standards for branch infrastructure, ensuring a secure and risk-free environment.
• Protect gold assets stored in branches and vaults, maintaining rigorous security standards.