Team Manager (UK Pensions)

Primary Responsibilities

Possess working knowledge and experience in managing UK Pensions back-office employees, with a solid understanding of internal service level agreements (SLAs) and expertise in defined benefit (DB) pension schemes.

Demonstrate proven experience in managing relationships with both internal and external stakeholders.

Exhibit leadership and management skills, including handling employee relations (ER) issues, and applying core disciplines such as motivation, planning, and change management.

Collaborate with team members to meet customer needs in a responsive and efficient manner.

Provide coaching, mentoring, and development to others, offering guidance and support to help individuals grow professionally.

Create comprehensive, well-structured, and insightful reports, showcasing experience in report writing.

Utilize strong project management skills to understand and interpret project plans, prioritize tasks, evaluate and track progress, manage project deliverables, and support teams through change.

Interpret statistics and drive improvements with data analysis skills.

Communicate effectively, both verbally and in writing, managing conflicting relationships and adapting communication styles to suit the audience.

Be proficient in Microsoft Office applications, including Excel, and demonstrate computer literacy.

Exhibit strong organizational and prioritization skills, with effective time management.

Show passion and motivation to succeed as part of a team, contributing to collective goals and fostering a positive and collaborative work environment.

Empower the team and provide support to enhance their technical competency, improve delivery efficiency, and achieve quality output, while meeting individual, team, and departmental objectives.

Manage resource allocation, including daily/weekly demand data analysis and evaluation of resource availability, to ensure contracted and operational targets are met, supporting other teams as needed.

Manage employment related issues, actively involved in hiring, training and evaluating employees

Actively participating in hiring, training, and evaluating employees.

Attend onshore training to reduce queries and enhance knowledge enablement.

Represent the team in department and company activities and projects, engaging in discussions and plans.

Drive employee engagement

Key Result Areas

Motivating, leading and inspiring the team to deliver an excellent service.

Ensuring the team self-adheres to company absence, conduct and capability policies and complying with quality management systems, regulations and policies from Capita and relevant regulatory bodies.

Ensure continuous service improvements, high standards of performance, quality and efficiency.