Team Manager, Case Processing

World Courier

2 - 5 years

3 - 6 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

cvs compliance resource allocation workflow manager quality control pharmacovigilance case processing operations recruitment data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for quality management, workload management, compliance management and docaument management for the assigned PV projects
Acts as line manager of assigned staff
Manages project coordination and resource allocation within the projects
Train and mentor PV department staff, as needed
Ensures monthly invoices are generated and shared for all PV clients on regular/monthly basis
Responsible for recruitment of new staff in PV Department
Ensures all departmental CVs, job descriptions and training records are complete and up to date and as per SOPs
Is involved in objective setting and annual appraisals of staff
Ensures training compliance by PV staff at all times
Represents PV department during for-cause/maintenance client audits or regulatory authority inspections
Ensure compliance with internal standards and external (national and international) regulations
To write/ review QA documents such as SDEA s, Working Instructions, SOPs, Working Procedures, templates, project metafiles etc. for PharmaLex Pharmacovigilance projects
To organize and perform training of the above-mentioned documents
Case processing including data entry and QC
Submission of ICSRs to Health Authorities and partners of a client
Case completion / documentation.
Identify potential risks in case processing workflows, Develop mitigation strategies
Implement robust quality control mechanisms
Ensure adherence to legal, regulatory and partner compliance
Interface with other departments like VDC office, QPPV office, compliance, and other relevant internal departments
Develop and implement comprehensive case processing strategies
Design and optimize workflow procedures to enhance efficiency and accuracy
Prepare comprehensive management reports
Develop dashboards and visual representations of operational performance
Actively mentor and support new joiners by providing guidance on company processes, facilitating their integration into the team, and fostering a collaborative learning environment to enhance their professional development.
Responsibilities will be assigned by the supervisor in accordance with process requirements

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