Team Manager

Capita

6 - 11 years

9 - 10 Lacs

pune

Posted:22 hours ago| Platform:

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Skills Required

service delivery data analysis compliance management systems customer service resource management operations quality management

Work Mode

Work from Office

Job Type

Full Time

Job Description

To create better outcomes by leading and developing a team to deliver a high-quality pensions administration service, enabling continual service delivery and team performance improvements whilst ensuring adherence to process and client/compliance standards

Job Description:

Empower team and provide support to ensure staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met.
Motivate, lead and inspire the team to deliver excellent customer service.
Resource management including daily/weekly demand data analysis and evaluation of resource availability to ensure contracted and operational targets are achieved, not only within their own team but also by supporting other teams as and when required
Ensure the team and self-adhere to company absence, conduct and capability policies and comply with quality management systems, regulations and policies from Capita and relevant regulatory bodies
Actively represent the team in department and company activates and projects, and engage the team in discussions and plans

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