Team Leader|International

Teleperformance (TP)

2 - 7 years

6 - 10 Lacs

gurugram

Posted:3 days ago| Platform:

Apply

Skills Required

compliance customer experience management customer satisfaction customer feedback customer service coaching communication and interpersonal skills crm customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
Develop and implement effective training programs to enhance agent skills and knowledge.
Monitor and evaluate agent performance, providing feedback and coaching as needed.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Analyze customer feedback and suggest improvements to processes and procedures.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in customer service and leadership, with a minimum of 2 years of experience.
Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
Excellent problem-solving and analytical skills, with the ability to work under pressure.
Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
Strong knowledge of CRM software and teleperformance tools, with the ability to learn new systems quickly.
Experience working in a fast-paced environment, focusing on quality and productivity.
A graduate degree is required for this position.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.