Team Leader

Team Management

• Manage and drive sales team target and performance
• Develop the sales team through coaching and training and identifying skills gaps
• Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to improve sales performance
• Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed
• Communicates information in a timely, accurate and understood manner to all sales team members
• Ensure that all Human Resources policies and procedures are observed
• Client interaction is most important

Communication and Feedback

• Conduct team briefs as scheduled by the work team and inline with the weekly focus agenda set by the Operations Managers.
• Ensure regular feedback is given to Sales Agents with regards to action plans that have been set
• Ensure all relevant business communications are communicated to the sales team as and when required.

Reporting and Administration

• Sign off Sales Agents timesheets on a weekly basis.
• Track and accurately update operational performance files for Sales Agents on a weekly basis.
• Compiling and sending reports as required by the business for relevant updates.

Customer Satisfaction

• Drive the focus on improving the customer experience on every interaction through call listening, quality checking and feedback.
• Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate.
• Dive sales teams performance on systems and all metrics in accordance to the contractual obligation.

Qualifications

• Must have Graduate

2 years’ experience driving Outbound performance in a Team Leader.
Experience in an environment using a dialer.Must have outbound sales experience working towards a target.

• Must have BPO exp.

· Job Location : Noida.

· Office Address: Volans Informatics Private Limited.

H-160, Ground Floor, BSI Business Park, Sector -63, Noida, UP, India – 201305

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)