2 years

3 - 6 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Shalini Cabs (Short Company Bio)

Shalini Cabs Pvt. Ltd. is a fast-growing, technology-driven cab service provider operating across Mumbai, Thane, and Navi Mumbai. We specialize in airport transfers, local rental services, outstation trips, and B2B logistics. With a strong network of professional drivers and T-Permit vehicles, we ensure 24×7 reliable, safe, and premium transportation services through our Shalini Cabs Partner and Customer Apps.

Position: Call Center Team Leader

Location: Thane / Mumbai
Department: Operations – Call Center
Employment Type: Full-Time

Required Skills & Qualifications

  • Minimum 2–4 years experience in call center operations; 1+ year in a team leader/supervisor role (preferred in cab/transport/logistics sector).
  • Good communication skills (Hindi, Marathi, English).
  • Strong leadership, coaching, and conflict-resolution abilities.
  • Ability to handle pressure, peak-hour call volume, and escalations.
  • Familiarity with call center tools, CRM systems, and app-based booking processes.
  • Problem-solving attitude with customer-first approach.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

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