Teller/Customer Service

Job Title: Telecaller – Sales (Inbound & Outbound)

Company: Shalini Cabs Pvt. Ltd.
Location: Mumbai, Thane, Navi Mumbai
Industry: Travel / Cab Services / Mobility

About the Company

Shalini Cabs Pvt. Ltd. is a fast-growing, technology-driven travel company providing Airport Transfers, Local Rentals, Outstation Trips, Corporate Cab Services, and B2B Logistics. We operate 24×7 with a strong professional driver network across Mumbai Metropolitan Region.

Job Responsibilities1. Inbound & Outbound Calling

• Handle incoming customer calls for cab bookings.
• Make outbound calls to follow-up leads, repeat customers, and corporate clients.
• Explain services, tariffs, packages, and offers clearly.

2. Booking Management

• Take accurate booking details and update them in the system.
• Coordinate trip schedules and provide real-time updates to customers.

3. Chauffeur / Driver Allotment

• Assign drivers to bookings based on availability and location.
• Manage round trips, airport pickups, outstation duties, and timely updates.
• Ensure the driver reaches the customer on time.

4. Sales & Customer Handling

• Convert inquiries into confirmed bookings.
• Promote fixed packages, memberships, and corporate accounts.
• Maintain professional communication and provide excellent customer service.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Travel planning: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person