About Shalini Cabs (Short Company Bio) Shalini Cabs Pvt. Ltd. is a fast-growing, technology-driven cab service provider operating across Mumbai, Thane, and Navi Mumbai. We specialize in airport transfers, local rental services, outstation trips, and B2B logistics. With a strong network of professional drivers and T-Permit vehicles, we ensure 24×7 reliable, safe, and premium transportation services through our Shalini Cabs Partner and Customer Apps. Position: Call Center Team Leader Location: Thane / Mumbai Department: Operations – Call Center Employment Type: Full-Time Required Skills & Qualifications Minimum 2–4 years experience in call center operations; 1+ year in a team leader/supervisor role (preferred in cab/transport/logistics sector). Good communication skills (Hindi, Marathi, English). Strong leadership, coaching, and conflict-resolution abilities. Ability to handle pressure, peak-hour call volume, and escalations. Familiarity with call center tools, CRM systems, and app-based booking processes. Problem-solving attitude with customer-first approach. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Work Location: In person
Job Title: Telecaller – Sales (Inbound & Outbound) Company: Shalini Cabs Pvt. Ltd. Location: Mumbai, Thane, Navi Mumbai Industry: Travel / Cab Services / Mobility About the Company Shalini Cabs Pvt. Ltd. is a fast-growing, technology-driven travel company providing Airport Transfers, Local Rentals, Outstation Trips, Corporate Cab Services, and B2B Logistics. We operate 24×7 with a strong professional driver network across Mumbai Metropolitan Region. Job Responsibilities1. Inbound & Outbound Calling Handle incoming customer calls for cab bookings. Make outbound calls to follow-up leads, repeat customers, and corporate clients. Explain services, tariffs, packages, and offers clearly. 2. Booking Management Take accurate booking details and update them in the system. Coordinate trip schedules and provide real-time updates to customers. 3. Chauffeur / Driver Allotment Assign drivers to bookings based on availability and location. Manage round trips, airport pickups, outstation duties, and timely updates. Ensure the driver reaches the customer on time. 4. Sales & Customer Handling Convert inquiries into confirmed bookings. Promote fixed packages, memberships, and corporate accounts. Maintain professional communication and provide excellent customer service. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: Travel planning: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person