We are seeking a motivated and experienced Team Leader for our Tele-collections process in India. The ideal candidate will have 2-7 years of experience in managing a team in a call center environment, specifically within the collections sector. This role requires a strong leader who can drive performance and ensure high levels of customer satisfaction.

Responsibilities

Lead and manage a team of tele-collection agents to achieve performance targets.
Monitor team performance metrics and provide feedback for improvement.
Conduct regular training sessions to enhance team skills and knowledge.
Develop and implement strategies to optimize the tele-collections process.
Handle escalated customer queries and resolve issues effectively.
Prepare reports and present findings to management on team performance.

Skills and Qualifications

2-7 years of experience in tele-collections or a related field.
Proficient in using CRM software and telephony systems.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and derive actionable insights.
Knowledge of collection policies and compliance regulations.
Problem-solving skills and the ability to handle customer objections effectively.

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Team Leader Tele-collections process