National Head Collection_ Commercial Vehicle_ Banking

Role & responsibilities

The role holder will be responsible to handle PAN for collections pertaining to Wheels (Commercial Vehicle, Construction Equipment, Auto Loans and likes). The role holder will also be responsible for identifying and developing measurement standards for improvement of performance and professional effectiveness of the entire collections team

• Develops and implements strategic plans in line with the divisions objectives.
• Supports the development of the workforce plan for the division by providing inputs on own department's workforce forecasts.
• Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes to achieve high performance standards and continuous improvement.
• Plans to ensure end goals are met and NCL is maintained/ achieved as per requirement.
• Ensures that acceptable and advised ROR is maintained across various applicable buckets.
• The profile requires the candidate to drive both collections as well as repossession activities.
• Overlooks and manages complete overview of Agency Management (collection and repo)
• Conducts personal visits to high value cases which could not be handled through normal collections channels
• Constructively maximizes returns on each pool and focus on lower delivering cuts.
• Works in close collaboration with Business and support team for speedy Redressal of all issues.
• The incumbent will be responsible to work closely with legal counsel, various levels of management on sensitive collection situations.
• Gathers information about competitor policies and defining suitable collection policy & trigger mechanism for catering to target customer from a regional perspective.
• Develops a continuous talent pipeline for key roles in the department and provides mentoring for high potential talent in the team.
• Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the department.
• To be able to deliver number through shared resources, if applicable, in certain regions.
• Develops talent within the department by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
• Ensures vendors, in-house staff and processes within the team is compliant from Audit perspective as well as guidelines laid down as per company policy.
• Periodically review, identify and take necessary action steps to reduce risks associated with any internal/ external processes.
• Periodic & timely reporting, if required, w.r.t. any update to stakeholders, including regulator, auditors and likes.