Team Leader-Smart Apply

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Position:

The Team Leader (TL) – SmartApply role functions as a bridge between frontline SmartApply Specialists and the First Line Manager (FLM). The TL is responsible for coordinating daily operations, ensuring process compliance, conducting quality audits, training team members, and supporting continuous performance improvements.

The TL not only holds full accountability for the team’s performance but also acts as an advisor and operational support to the FLM, stepping in where required, especially in the FLM’s absence. The TL also directly contributes to daily processing and plays a key role in implementing the SmartApply process enhancements unique to the UK portfolio.

Job Purpose

To assist the FLM in overseeing the SmartApply team working on student applications, ensuring accuracy, consistency, and adherence to pre-admission protocols. The role involves work allocation, performance monitoring, staff coaching, and coordination with stakeholders to maintain delivery standards and manage volume spikes efficiently

• Operational Oversight- Assign and monitor daily tasks across the team; conduct quality checks and audits; track productivity and turnaround time (TAT); ensure consistency and compliance.
• Team Support & Development- Support onboarding, training, and mentoring of SmartApply Specialists; conduct regular feedback sessions and participate in first-level grievance resolution.
• Process & Performance Reporting-Maintain and present operational metrics, escalate concerns to FLM, and contribute to monthly reviews and forecasting.
• Stakeholder Coordination-Collaborate with internal teams (Sales, Admissions, Product) to address escalations, clarify processes, and deliver service excellence for the UK brands.
• Compliance & Standards- Ensure adherence to all relevant institutional guidelines, accreditation standards, and SmartApply SOPs.
• Continuous Improvement-Identify process gaps, propose enhancements, and support pilot rollouts of SmartApply upgrades and system integrations.

Requirements:

• Bachelor's degree in education, counselling, business, or a related discipline.
• A B2 level of English proficiency or higher is required.
• Minimum of 3 years in education services or ITES operations (preferably pre-admissions), with at least 1 year in a team lead or supervisory capacity.
• Experience handling international admissions or academic services is desirable.
• Strong understanding of pre-admissions processes, systems, and documentation protocols.
• Proficiency in MS Office. Excellent verbal and written communication.
• Ability to plan, prioritize, and manage day-to-day work efficiently.
• Strong interpersonal and coaching skills

Other information:

Please note this position is only available on our Consultancy Agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. Please share your CV in English. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.