Posted:1 day ago|
Platform:
Work from Office
Full Time
1. Customer Communication- Be the key point of contact for customer SQE / purchasing staff with regards to quality matters. Build good relationships with customer contacts
2. Arrange the customer SQE onsite audit
3. Customer Complaints -Ensure that customer complaints are reported and actions are taken in as per plan. Lead 8D activity to ensure good Root Cause analysis and effective corrective / preventive actions. Carry out verification of effectiveness of actions taken
4. Containment Support -When it is necessary organize and lead onsite sorting / inspection of defective product at customers and production site. Plan and execute sorting or rework activity to maximize efficiency in support of customer build plans and minimize cost.
5. Internal Communication - Ensure effective communications with both Operations and Sales staff to ensure that customer complaints, corrective actions or other specific instructions are solved.
6. Process Control Participate in development of FMEAs and Process Control plans to ensure robust process controls are implemented to ensure customer requirements are met, and submit customer approval if there is any change.
7. Manage QA engineer such as KPI, Task monitor, Improvement etc.
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