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Teleperformance (TP)
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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

2 - 7 years

4 - 8 Lacs

mumbai thane

Posted:4 days ago| Platform:

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Skills Required

bpo customer support compliance customer experience customer experience management analytical skills operations less operations management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking to onboard a skilled Team Leader- Operations with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

Manage and oversee the implementation of short-term activities within the team.
Supervise less experienced professionals, providing professional expertise and taking responsibility for the end-product.
Act as a liaison between customers, production, and distribution departments related to specific customer orders.
Provide technical and non-technical customer support via phone, online chat, or text.
Analyze and resolve customer issues typically performed in an office environment.
Ensure compliance with company policies and procedures.

Job Requirements

Minimum 2 years of experience in operations management or a related field.
Strong knowledge of CRM/IT Enabled Services/BPO industry practices and trends.
Excellent communication and leadership skills are required.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong problem-solving and analytical skills are necessary.
Experience in managing a team of individual contributors is preferred.

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Team Leader- Operations