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Team Leader Operations - Customer Experience

2 - 7 years

3 - 15 Lacs

Gurgaon / Gurugram, Haryana, India

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

customer insight Project Management Process Optimization crm software Data Analysis Team Leadership

Work Mode

On-site

Job Type

Full Time

Job Description

What Youll Do: The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned

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Bill Gosling
Bill Gosling
www.billgosling.com

Customer Service Outsourcing

Winnipeg

500+ Employees

83 Jobs

    Key People

  • Bill Gosling

    Founder & CEO

  • James Young

    President

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